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A Growing Industry in Papua New Guinea
Papua New Guinea is a developing country located in the southwestern Pacific Ocean. With a population of over 8 million people and a rapidly growing economy, the demand for call center services has been increasing in the country.
The call center industry in PNG started gaining momentum in the early 2000s with the establishment of B Mobile’s call center in Port Moresby. The industry has since grown significantly, with new call centers being established every year in different parts of the country. The main cities with call centers include Port Moresby, Lae, Madang, Goroka, and Mount Hagen.
The primary focus of call centers in PNG is providing customer support services to various industries such as telecommunications, banking, insurance, hospitality, and retail. Companies operating in PNG have been increasingly outsourcing their call center services to local operators due to the high cost of setting up their own call centers.
One of the advantages of having local call centers is that they bring significant employment opportunities to the country. According to the Papua New Guinea Call Centre and Business Process Outsourcing (BPO) Association, the industry currently employs over 8,000 people, with most of them being young professionals.
The government has also recognized the potential of the industry in boosting the economy and creating job opportunities for the youth. In 2013, the government initiated the National Information and Communication Technology (ICT) Policy and the ICT Development Plan, which aims to promote the growth of the ICT industry in the country, including the call center sector.
There are various challenges facing the call center industry in PNG, such as a lack of skilled workers, inadequate infrastructure, and high internet costs. However, local operators have been implementing training programs to address the human resource challenge, and the government has been improving infrastructure and regulatory frameworks to support the industry’s growth.
Overall, the call center industry in PNG is a growing industry with great potential for job creation and economic growth. As the industry continues to develop, it is expected to contribute significantly to the country’s economy by providing high-quality customer support services to local and international clients. It is an industry that is continually improving and attracting more investment from international and domestic companies, making it an exciting time for call center services in Papua New Guinea.

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Image category: Call Center / Download Call Center Zip / Parent category: Miscellaneous

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